FREQUENTLY ASKED QUESTIONS

We are very happy your can checking out our FAQ page. These are the most commonly asked questions we receive, so we thought it would be a good idea to post them for everyone to see. We pride ourselves on honesty about our business and think you’ll find these most helpful when ordering from us. Any additional questions you may have, please feel free to shoot us an email and we’ll get you an answer as soon as possible. We aim to please and strive to make ordering from our website a painless and happy process.

Are the prices on your website in US Dollars?
They sure are! Our site located in the United States and all of the prices on the site are in US Dollars. For the latest currency exchange rates, please contact your local bank for updated information.

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How long do international orders take to arrive?
View detailed instructions

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Is shipping free for orders going outside the US (international) also?
YES! We guarantee all orders free shipping worldwide

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When do out-of-stock items usually become available to purchase again?
Our inventory changes rather quickly and a lot depends on what popular brands and styles are in high demand. You can contact our customer service department buy email and we’ll do our best to track down what you’re looking for.

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What if I receive a defective item?
We try our best to make sure that does not occur, but stranger things have happened. We have protocols in place that can aid in rectifying any discrepancies with your order. If you have received an item you think is defective or not functioning as expected, simply contact us within 5 days of receiving by Clicking Here.

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How can I track my order?
Upon completion of your purchase, we will send you a confirmation email and a follow-up with the tracking information. Or you can login and checking out your person account at our site.

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Can I return my purchase?
Yes, you can return merchandise purchased on our website. Our return policy is 60 days, and merchandise must be returned with all original packaging, unworn and in brand new condition. To start the process, please contact us Monday – Friday 7 AM to 12 PM EST at email customer service at service@supwatch.com for further inquiries. For more information, please view our Return Policy here.

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Do you offer the ability to split payments across two payment methods for my purchase?
Not at this time, but we are looking into adding this feature. There are costs associated with multiple payment types used in the same order and that raises prices.

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How do I find your best offers & discounts?
The absolute best way to save the most money on your purchase is the receive our shopping alert email newsletters. Sign up here and you’re guaranteed to get first dibs on the best selections and exclusive pricing we have to offer on in-stock products. If you are browsing our selection online, you can also use the "sort by price" feature at your convenience.

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My first transactions were declined. Why are there multiple charges showing on my credit card account?
What you are seeing are temporary authorizations from your bank for the declined attempt and your financial institution should correct these within a few days as we have not and can’t process them. Please note that your credit card may be pre-authorized to verify funds are available. A pre-authorization is a temporary hold to verify that funds are available when you place an order. If your transaction is unsuccessful your credit card may be authorized, but that does not mean that it has been charged. It is not necessary to contact customer service to remove a pre-authorization, if you need assistance removing a pre-authorization from your credit card transaction history, please contact your bank or financial institution.

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I entered the wrong shipping address. How do I update this?
You must contact us within one hour of placing your order to update this info by emailing service@supwatch.com. Please include your name, order number and the correct address for faster processing. We will not be responsible for orders placed and shipped to the wrong address. In the event your order has been Returned to Sender (RTS), due to missed multiple delivery attempts or incorrect address provided, we will contact you once we receive the package back and an additional shipping fee will be needed before it can be reshipped.

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What are the duties required for my country?
Most of our customers outside the US report little to no duties due - though potential import taxes might be imposed by your government and we can’t predict any possible duties/taxes that may be required in your country. Duties & taxes are not included in your order total and are the responsibility of the customer.

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I received an email to contact you to confirm my order. What do I have to do next?
Our Fraud Protection Department works diligently to ensure our customers are protected. We may contact you in the event that we may need further verification before shipping your order. If you have any questions, feel free to email the Fraud Department at service@supwatch.com if you have any questions regarding this Customer Protection process.

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How long will it take for my exchange/return to be processed?
Returns/Exchanges once received take approximately 2-5 business days to be processed. During the busy Holiday season once received can take anywhere between 5-10 business days to be processed. Once completed you will be notified by email.

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