First, Supwatch guarantee all orders enjoy free shipping service!
Logistics transport time
In most cases, Estimated delivery time for FREE shipping within the USA is 5-12 business days. Estimated delivery time for FREE International shipping is 5-18 business days (depending on your country).
When your order amount reaches $90 and above, we will ship it via DHL and deliver it within 2-4 business days!
Because customs procedures & protocols vary by country, our estimated shipping times do not include the time it might take to clear your customs agency. Most of our customers outside the US report little to no duties/taxes due.
The shipping time can be greatly influenced by following issues: extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing a timely delivery, but we will try our best for timely delivery of the order from our side.
If a package is returned or failed to deliver, Please contact our customer support email address: [email protected]
Supwatch makes no guarantee of same-day delivery. Please allow us for around 1-3 business days to process user order. Note that if there are any items in the order that need to be back ordered, we will deliver till all items are ready. This may take some time, so please be patient because we may not be able to confirm when all the items will be ready. Users can check order status by logging into their account, and once the order is posted, users will receive an email or two with any tracking information available.
As to the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called Order Tracking, where you can view all the detailed information about your order. You can track your Items on 17 Track
All orders are fully insured against damage, loss and theft. Shipping insurance is free.
As per PayPal requirements, we can only ship an order to a confirmed shipping address.