If you have modified your part and something goes wrong or you are not 100% satisfied with your item, our support team will help trouble shoot, offer advice and determine if your parts are defective. In the event that something is determined to be a manufacturer error or failure due to defective materials, we will repair, return or exchange the item(s) as needed. Please contact our Tech Support team by email, with your order number, description of your setup, and any information about your situation that may help and we willl see what we can do for you.
We do not accept collect shipment and blind ship, please DO CONTACT US BEFORE SHIPPING.
If your new item is not 100% to your satisfaction, you have 60 days from date of purchase to return it.* All special orders are eligible for store credit only. Orders paid for with store credit are not eligible for our 110% store credit return policy. For international returns, please be aware that any return shipping duties/taxes charged to Supwatch.com will be deducted from the refunded amount.
We hope you understand that a new watch can only be returned if it has never been worn or used. It is impossible to wear a watch, even for a short time and not get it blemished in some way. Resized or modified watches with links removed will not be eligible for returns.
*Unfortunately we are unable to accept returns for any watches we no longer carry on our site.
SIMPLE & EASY RETURN INSTRUCTIONS
All returns must have the original, non-damaged packaging containing all original documents (instruction manuals, warranty cards, hangtags, spare links, plastic protectors, etc).
A) Please sign-in to your account on Supwatch.com. Click on the Completed Orders link on the left hand side under My Account. Find the order containing the items you'd like to return. Click Return Item(s). Select the QTY to return, the Return Reason, and the Return Action requested. If needed, feel to add any notes in the Comments section. Lastly, click Submit Return Request.
Note: If you checked out as a guest, please via email to contact us directly.
Return the item to us in the original packaging, with all manuals, warranty cards, and any other material that came with the watch (including spare links, protective plastic on watches, etc). All returns must be shipped to us in a crush resistant box with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We recommend using standard postal service with trackable delivery confirmation. We encourage you to insure the return shipment to protect yourself against breakage or lost shipments. If returning an international order, please do not ship Fedex or UPS as they could charge supwatch.com duties/taxes on the return. These charges would then be deducted from the value of the refund.
**Please allow up to 7 business days after Supwatch.com receives your return for your refund/store credit to be issued. Returns are processed in the order they are received. Please ensure that you submit a return request and receive approval before you return your product**
Shipping charges for any non-defective returns are the responsibility of the customer. Original shipping and insurance charges are non-refundable.
Orders are processed and sent to our fulfillment center within 30 minutes of the order being completed. You can cancel an order at no charge if we are notified within 15 minutes. Please contact us between 6am-12pm Pacific Standard Time for immediate assistance.Orders cannot be cancelled after they ship. Special orders cannot be cancelled as the funds have already been sent to the manufacturer to secure your watch.
Supwatch.com has a 60 day price guarantee. Should any item you purchase be reduced in price on Supwatch.com within 30 days of the purchase, Supwatch.com will provide a store credit for the price difference to be used on any future order.